Integrations

Agents don’t just answer — they can also take action.

Integrations are what make your agents useful beyond conversation. Think of them as the hands of the agent: how they interact with your systems, trigger workflows, or pass information to other applications.

Core integration options

• APIs & Webhooks
  Every agent comes with a webhook. This allows you to connect the agent directly to other apps or databases. When the agent triggers an action, the webhook sends data out — or receives data back.
• Workflow automation
  Connect to no-code tools like n8n, Make, or Zapier. This way your client stays in your branded portal, while you still get the flexibility of established automation platforms.
• CRM, CMS & e-commerce sync
  Agents can integrate with business-critical systems to sync customer data, manage content, or trigger sales processes automatically.

Built-in capabilities in Eloquent

• Email integration
  Every agent can send emails directly. Useful for escalations, follow-ups, or lead notifications.
  Agents can also receive incoming emails and trigger actions based on their content — for example, parsing an order request and sending it to your CRM.
• Agent-to-agent communication
  Agents can “talk” to each other inside your ecosystem. One agent can pass tasks or information to another, chaining together more advanced workflows. Your can trigger agent-to-agent communications in your prompts by typing @ and picking an agent e.g. @sales-agent
• Function calling
  Agents can use functions to trigger actions in other applications, send data, or perform tasks beyond conversation. You can add a function to an agent through the prompt editor by typing / and selecting the function you want from the dropdown menu.
• Custom-built connectors
  You can develop your own integrations for very specific use cases. And if you have a strong idea but no development capacity, our team can help you build it.

Examples in practice

• A support agent escalates a ticket → sends the details via webhook into your helpdesk system.
• A document-reading agent processes purchase orders arriving by email → pushes structured data into HubSpot or Salesforce.
• A lead-generation agent captures a contact on a website → triggers an automation in n8n that both stores the lead in your CRM and sends a welcome email.

Integrations turn your agent from a smart answer machine into an active team member — taking tasks off your plate and plugging directly into the systems your business already uses.