AI Agent for email processing

With Eloquent you can create an AI agent that processes incoming emails automatically. Instead of manually reading and responding, you forward emails to your agent, and it executes the workflow you define. For example: if you receive a new lead, the agent can collect the relevant details and trigger a follow-up email with a calendar invite — all without human intervention.

How it works

Every Eloquent agent is assigned a unique email address. You can forward any email (or set up auto-forwarding rules in your mail client) to this address. Once received, the agent:

1. Reads the email content.

2. Extracts the information you’ve prompted it to look for.

3. Triggers the desired workflow — either by replying directly, calling a webhook, or pushing data into tools like n8n, Make, or a custom integration.

This makes email one of the fastest and simplest ways to feed data into an AI agent and start an automated process.

Our recommendations

• Find the unique email → Under the agent’s Integrations tab, you’ll see the generated address.

• Use webhooks → Route extracted data to your CRM, ERP, or custom database for structured workflows.

• Define strict prompts → Be clear about what the agent should extract and what action it should take (e.g., “Always capture name, email, phone number and send a reply with calendar link”).

• Start small → Begin with one repetitive workflow (like lead follow-ups) and expand as needed.

What can it do?

• Extract data from incoming emails (e.g. lead info, order details, registration data).

• Reply automatically with predefined templates or AI-generated responses.

• Trigger workflows in third-party apps via webhook/API.

• Qualify leads by checking if the email meets certain criteria before passing it to sales.

• Forward structured data to a CRM or database for storage.

What pain points does it solve?

• Manual time wasted on reading and responding to repetitive emails.

• Delayed response times to leads and customer inquiries.

• Lost opportunities because emails get overlooked.

• Inconsistent follow-up from different team members.

• Lack of integration between email and other business systems.

Who it’s for

This use case is especially relevant for:

• Agencies & professional services → automating lead follow-up and appointment scheduling.

• E-commerce → processing order confirmations or returns received by email.

• Recruitment & staffing → parsing CVs and candidate inquiries.

• Healthcare & wellness → triaging appointment requests or patient intake forms.

• Education & training → managing student applications and inquiries.

How to set it up

We’ll soon be releasing templates so you can configure this agent in minutes. Until then, we recommend:

• Agent temperature: 0.1 (strict extraction, reliable workflows).

• Reranking: Off (emails are usually short and structured).

• Embeddings: 10 (enough for parsing and instructions).

• Similarity: Default.

Example in action

• Digital agency → A lead sends an email inquiry. The agent extracts name, email, and project type, then replies with a calendar link for a discovery call. Lead details are automatically logged in the CRM.

• E-commerce shop → An agent parses return request emails, captures order numbers, and pushes them into the returns management system.

In both cases, the agent saves time, improves consistency, and ensures no opportunity is lost in a crowded inbox.

Email processing agents are often the easiest entry point for agencies to show value — they work with existing tools (email), require minimal setup, and immediately reduce manual work.