What is an AI agent?
An AI agent in Eloquent is the core unit of intelligence: a flexible, AI-driven building block that can be configured to perform tasks, interact with users, or automate processes.
We use the term AI agent rather than AI chatbot. While many people are familiar with chatbots, agents go beyond simple question-and-answer interactions. They are multi-purpose, brandable, context-aware, and deployable across different environments.
A chatbot is something an agent can be. An agent is not limited to a single interface or use case.
Why agents matter
AI agents add human-grade capabilities to systems that would otherwise be static or rule-based. Instead of relying on fixed flows or hard-coded logic, agents can:
- Understand intent rather than just keywords
- Ask clarifying questions when information is incomplete
- Reason over content, data, and context
- Adapt responses based on behavior and signals
- Operate continuously without predefined paths
This makes agents suitable for complex, real-world scenarios where flexibility, context, and judgment are required—such as support, discovery, lead qualification, and internal operations.
Where agents live
An agent in Eloquent is not tied to a single channel. The same agent can be deployed in multiple environments without duplication.
On websites
Agents feel native on websites: lightweight, branded, and optimized for performance. Common use cases include:
- Support widgets
- Guided product or content discovery
- Lead qualification and conversion flows
Agents integrate seamlessly into the user journey without disrupting the existing interface.
Inside workflows
Agents can also run behind the scenes. They can:
- Read and interpret incoming data
- Trigger automations
- Enrich records or pass information between systems
Using webhooks or automation tools like n8n or Make, agents become part of end-to-end workflows rather than standalone interfaces.
For internal teams
Agents don’t have to be client-facing. Internal agents can:
- Support HR, finance, sales, or operations
- Answer questions based on internal knowledge
- Assist with repetitive or time-consuming tasks
- Act as on-demand assistants inside internal portals
While Eloquent supports many agent types, the easiest and most common starting point is deploying agents on existing websites or internal tools to improve support, increase leads, and reduce manual work.
Different interfaces for different agents
Different problems require different interfaces. Eloquent supports multiple agent interfaces depending on context.
Website interfaces
Designed for natural interaction with end users:
- Q&A
- Support flows
- Discovery and recommendation
- Lead generation
Background agents
Agents that run without a visible interface:
- Triggered by events
- Respond to data streams
- Execute logic inside workflows
Focus agents
Agents that support internal workflows:
- Task-oriented
- Context-rich
- Optimized for internal users rather than public visitors
This modular approach makes Eloquent agents more than “bots.” They are reusable intelligence units that adapt to where and how they are needed.
Anatomy of an agent
Every AI agent in Eloquent is composed of six core parts:
- Prompts & logic: Define how the agent understands input, reasons, and responds.
- Knowledge base (RAG): Connect documents, website content, or structured data to provide accurate, context-rich answers.
- Settings: Control behavior such as creativity, strictness, and response style.
- Integrations: Connect agents to external APIs, workflows, or automation tools like n8n and Make.
- Branding: Apply your own logo, colors, and domain. Users only see your brand, never Eloquent’s.
- Interface: Define how users interact with the agent (chatbot, center stage, background, or internal).
Together, these components make each agent flexible, powerful, and fully configurable.
Example scenarios
On a client’s website
A support agent answers FAQs, guides visitors to relevant content, qualifies leads, and schedules demos.
Inside a workflow
An automation agent reads purchase orders from email, extracts structured data, and pushes it into a CRM system.
For internal teams
An HR agent answers employee questions, retrieves policy information, and updates internal records.