AI Agent as a search replacement

With Eloquent you can build an AI agent that replaces (or enhances) traditional website search. Instead of forcing visitors to guess keywords or navigate menus, they can simply ask their question in natural language. The agent then retrieves the most relevant information from the company’s content, providing clear answers instead of long lists of links.

How it works

The agent is trained on the company’s website, documentation, or knowledge base. When a user asks a question, the agent:

• Searches the knowledge base (using RAG).
• Picks the most relevant content.
• Generates a direct, conversational answer.
• Escalates to a human or a “no results” state if the answer can’t be found.

This makes search faster, easier, and more accurate — while also tracking what people are really looking for.

Our recommendations

• Make it the default search → Replace your existing search bar with the AI input field. Visitors instantly notice the difference.
• Keep data fresh → Connect your sitemap.xml and enable automatic re-fetching so the knowledge base stays up to date.
• Use analytics → Review unanswered questions regularly to expand your content and close knowledge gaps.
• Be transparent → Label it clearly as AI-powered search, so expectations are set.

What can it do?

• Replace keyword-based search with natural-language Q&A.
• Answer directly instead of showing a long list of results.
• Summarize information across multiple pages or documents.
• Escalate to human support when no relevant answer is found.
• Track search behavior to uncover common gaps in content or FAQs.

What pain points does it solve?

• Users leaving because they “can’t find anything” on the website.
• Frustration with long FAQ pages or poor keyword search.
• Time wasted by staff answering basic questions already on the website.
• Major advantage to have: Missed opportunities to learn from what people are actually searching for.
• Inconsistent experience across different parts of the site.

Who it’s for

This use case is especially relevant for:

• E-commerce → helping customers find the right product info quickly.
• Professional services → making knowledge-heavy websites easier to navigate.
• Education & training → giving students a fast way to search courses, guides, or policies.
• Healthcare & wellness → making patient-facing info accessible without jargon or clicks.
• Public sector & non-profits → replacing outdated “search portals” with conversational access to information.

How to set it up

We’ll soon be releasing templates so you can configure this agent in minutes. Until then, we recommend:

• Agent temperature: 0.1
• Reranking: On – when handeling more then 300 pages
• Embeddings: 20 (balanced cost vs. context).
• Similarity: between 0.25 - 0.30 - Higher threshold to avoid irrelevant answers.
• Prompt example:

# INSTRUCTIONS (SEARCH)

## ROLE  
You’re an expert in **{5-to-10-word-summary}** for **{company-name}**.  

## GOAL  
You’re on the website **{website-url}** to help visitors easily discover relevant content, pages, and resources. You guide them to the right information quickly and clearly.  

## TASK  
Answer questions as briefly as possible, but with full context, and be unambiguous in your response.  

**IMPORTANT RULES**  
- If you can’t be unambiguous, ask a clarifying question before answering.  
- Never ask more than **one question at a time**.  
- Only ask follow-up questions if it makes sense.  
- Be friendly but professional—make the interaction enjoyable.  
- Only refer to the website when pointing to a **specific page, section, or topic**.  
- Don’t answer questions outside your given context and goal. Instead, refer to **{contact-details}** and state the information is outside your intended knowledge.  

## LANGUAGE  
- Your default language is **{default-language-settings}**.  
- Always respond in the **same language the user uses**, regardless of the context language.  

## FORMATTING  
- Use **Markdown** for clarity (steps, options, links).  
- Keep the style **chat-like**: avoid over-formatting, too many headings, or unnecessary spacing.  
- Always make email addresses, URLs, and clickable content properly formatted in **Markdown**.

Example in action

• Kwaliteitsregister Paramedici could replace its existing FAQ section with a search replacement agent that instantly answers questions about registration, procedures, or deadlines.
• Education providers use a search replacement agent so students don’t have to hunt through dozens of PDFs — they just ask their question and get the answer.

In both cases, the agent provides a faster, more satisfying user experience and reduces support load by cutting out repetitive “I can’t find it” questions.

This is one of the easiest agents to deploy and has immediate impact: better UX for users, and fewer tickets for support teams and insight in user needs like never before.