Eloquent integration

AI Chatbot for Shopify

An AI website chatbot that answers support questions from your Shopify storefront content and can identify B2B companies visiting your site.

Learns from your Shopify store pages via sitemap + selected URLs
Deflects repetitive support questions and escalates to humans when needed
Captures lead signals (company + intent) and routes to sales

See a demo on my domain How installation works

A users asks an AI chatbot for an order status on a Wordpress website

Eloquent ❤️ Shopify

Answer support questions and identify companies with Eloquent's AI chatbot for Shopify

Answer engine

Answers FAQs and “where do I find…” questions using your existing Shopify pages (product pages, collections, shipping & returns, store policies, FAQs, documentation, and B2B wholesale pages).

Recommend pages

Recommends the right product, collection, or help page when the best answer is already on your Shopify store, so visitors don’t have to click around.

Collect data

Collects details before handing off (like email, topic, order number, product name/SKU, or urgency) so your team doesn’t start from scratch.

Identify companies

Identifies company visitors by matching incoming traffic to a company profile and enriching conversations with firmographic context.

Trained on your Shopify storefront content (no manual FAQ writing)

Eloquent learns from the content you already publish in Shopify, so your chatbot answers the way your storefront does and stays up to date as your store changes.

3-step setup

Connect your Shopify store: Enter your store domain. Eloquent stores your sitemap so it knows which pages to learn from.
Choose what to include: Index your full storefront or select only specific sections (for example product pages, collections, policies, help center pages, or B2B/wholesale content). You can also exclude URLs you don’t want it to use.
Stay accurate automatically: Eloquent checks for changes every 24 hours and refreshes the chatbot’s knowledge, so updates to your Shopify content are reflected without extra work.

How to add the chatbot to Shopify

Eloquent always runs via one JavaScript snippet, but teams add that snippet in different ways depending on how they manage their Shopify theme and analytics stack.

Option A: Add the snippet to your theme (recommended)

Best if you want the fastest, simplest path and consistent site-wide loading.

Copy the snippet from the Deploy menu in your agent
Add it to your theme’s theme.liquid (site-wide), ideally inside the <head>
Publish and verify the widget appears where you want it

This works with most Shopify themes, as long as the snippet is included site-wide. If you don’t manage your theme yourself, you can send the steps to your developer or agency.

Option B: Google Tag Manager (GTM)

This plays nicely if your Shopify store already manages scripts through GTM. It does require some knowledge about GTM.

Create a Custom HTML tag
Paste the snippet
Trigger on All Pages (or only selected paths if you want limited rollout)

Option C: Use a Shopify app or theme integration (no-code)

If you don’t want to edit theme files, you can use a Shopify app (or a theme integration) that lets you add custom scripts site-wide without touching code. Look for an app that supports adding scripts to the <head> and loading on all storefront pages.

Note: App availability changes frequently, so treat your chosen app as a “script manager” and make sure it supports global <head> injection.

Shopify App Store search for “insert code” / “custom scripts” apps
Shopify theme extension basics (for developers)

With these apps, you typically:

Paste the Eloquent snippet into the app’s Header / Head (or equivalent) field
Save changes
Test on a live storefront page (and in an incognito window) to confirm it loads

Common Shopify setup issues (and quick fixes)

Shopify stores often use analytics pixels, consent tools, and script optimization. These quick checks make sure your chatbot loads consistently and learns from the right storefront content.

Script loading & optimization
Some setups defer or bundle scripts. If the widget doesn’t appear right away, make sure the chatbot snippet isn’t being blocked by optimization settings or a strict Content Security Policy.

Snippet placement (site-wide <head>)
The AI chatbot needs to be loaded across the whole storefront. Make sure the snippet is included in the global theme layout (for example theme.liquid) so it appears consistently on all pages.

Preview theme vs live theme content
If you’re testing in a theme preview, keep it separate from your live store so the chatbot only learns from the content you want customers to see. Exclude preview or password-protected URLs from indexing if needed.

Frequently asked questions

Here are the most common questions about using Eloquent on Shopify, how setup and deployment works, and what you can expect once it’s live.

Shopify chatbot FAQs

Does it work with Shopify’s theme speed optimizations or script loading?

Yes. Because the widget loads separately, most Shopify themes won’t be an issue. If scripts are heavily deferred, blocked by consent tooling, or restricted by a Content Security Policy, you may need to allow the chatbot script so it loads reliably.

Does it work with multi-language Shopify stores?

Yes. If your store uses language-specific URLs, you can index per language so shoppers get answers in the language they’re browsing. This helps avoid mixed-language answers and keeps recommendations consistent.

Can I show the chatbot only on certain pages?

Yes. Many teams start by enabling it on high-intent pages like /products/, /collections/, and key help pages (shipping, returns, contact). You can control where it appears using URL rules so you can roll out gradually and measure impact.

Can I exclude password-protected, private, or preview URLs from indexing?

Yes. You can whitelist and blacklist URL patterns and exclude anything you don’t want the agent to learn from (like preview links, internal-only pages, or anything behind login). If you use a password-protected storefront, it’s best to keep indexing pointed at the public content you want customers to see.

Does it slow down my Shopify store?

We defer loading the agent to avoid impacting page performance. In most setups, it won’t noticeably affect storefront speed — and if performance is critical, you can start on a subset of pages or test in a theme preview first.

How do you handle GDPR consent and data retention?

You stay in control. You can configure what information gets collected, where conversations are sent, and how long data is retained. If you want consent messaging or a stricter “no personal data by default” setup, you can configure the agent to ask for permission before collecting identifiers.

Can the chatbot create support tickets or notify my team?

Yes. When escalation is needed, Eloquent can send a summary + transcript to your chosen channel (email, Slack, or your helpdesk). That way your team gets the full context without copy-pasting.

Can I control what it answers (and what it should refuse)?

Yes. You can set boundaries and rules in the agent configuration, choose templates, and fine-tune prompts so it stays aligned with your tone of voice and policies. You can also restrict which sources it’s allowed to use.

What does pricing look like for Eloquent on Shopify?

Pricing depends on usage and the setup you need. You can start with a free trial, then choose a plan that matches your traffic and goals. See our Pricing page for full details (or contact us and we’ll recommend the best starting point).

A user asking an AI chatbot to hand-off the conversation to a human

Human handoff & follow-up

When a visitor needs a person, whether it’s a support issue or buying intent, Eloquent can collect the right details, summarize the context, and route the conversation to the right team. You decide what triggers a handoff, which questions are asked before routing (email, topic, order number, product/SKU, company, role, use case, timeline), and where it should go (for example email, Slack/Teams, helpdesk, webhook, or CRM logging when configured).