Agent interfaces

Every agent can be deployed through different interfaces, depending on the use case. The interface defines how users interact with your agent and how it appears.

Focus

A full-screen interface designed for internal or creative use cases.
It looks and feels similar to ChatGPT, but it connects directly to your branded and fully customized agents.

Best for:

• Workflow automation
• Creative writing or ideation
• Internal knowledge bases that teams need to quickly access

Embedded

An interface optimized to live on websites.
It’s designed to look familiar (similar to the AI tools people already use), but is fully optimized for web journeys.

The embedded interface has two elements:

1. Trigger — a button or input field (or both) that asks the user what they’re on the website for. This prompt sets the intent for the agent.
   Fully customizable, but some CSS knowledge is needed.
2. Chat interface — appears in a modal overlay. Styling is limited to color (to ensure usability), but it’s been thoroughly tested for clarity and friendliness.

Best for:

• Support agents on websites and webshops
• Discovery or lead conversion flows
• Guiding visitors to the right product or content

Tip: Always choose Embedded over Chat for public-facing agents. It feels natural to users and avoids associations with outdated chatbots.

Chat

A more traditional chat interface. It works, but it lacks the web-first optimizations of the Embedded interface. Many users still associate “chatbots” with poor experiences, so we don’t recommend it for customer-facing use cases.

Best for:

• Internal use
• Simple proof-of-concepts
• When you explicitly want a chat-only experience

In short:

• Focus = deep work, full screen.
• Embedded = websites, lead-gen, customer journeys.
• Chat = legacy option, use only if you must.