AI agent prompt templates

In Eloquent, almost all agent behavior is defined by the prompt. The prompt determines how an AI agent reasons, responds, asks follow-up questions, and interacts with users. That’s why prompt templates are a core concept within Eloquent.

AI agents themselves are covered in detail in the dedicated AI Agents chapter. This page focuses specifically on how prompt templates help you build reliable, production-ready agents faster. More about prompting can be found in the AI Agents prompt chapter

Why use prompt templates?

Building an AI agent from scratch isn’t always necessary—or desirable. Prompt templates in Eloquent are designed to solve common problems with proven patterns.

Key benefits

• Speed: Go live in minutes instead of days. Templates give you a solid starting point without needing to design complex prompts yourself.
• Reliability: Templates are tested in real-world environments and optimized for consistent behavior.
• Flexibility: Every template can be fully customized. You can adjust tone, rules, constraints, and knowledge sources to match your exact use case.

Available prompt templates

Eloquent provides a set of production-ready prompt templates optimized for common scenarios:

Support agents

Designed for websites, webshops, and organizations with high user support demand.

• Answer frequently asked questions
• Explain products, services, or policies
• Reduce support ticket volume
• Learn more about AI agents for customer support or check out our use case for support

Discovery agents

Help users find the right content faster.

• Guide visitors through complex websites
• Recommend relevant pages or resources
• Ask clarifying questions to narrow intent
• Check out our use case for discovery

Lead conversion agents

Focused on B2B lead generation and qualification but also suitable for B2C because AI agent can help with decision making.

• Guide visitors through conversion flows
• Enrich interactions with usage data and IP-to-company insights
• Surface high-intent signals for sales teams
• Read more about lead conversion agents

Internal knowledge & automation bots

Built for internal use within teams or organizations.

• Answer questions based on internal documentation

• Automate repetitive knowledge tasks

• Act as a single interface to internal systems

Customizing templates

All prompt templates are fully editable.

You can:

• Modify instructions and behavior rules

• Adjust tone, personality, and verbosity

• Add or restrict actions the agent can take

• Combine templates with your own knowledge base

Changes are reflected immediately in the playground, allowing you to test and iterate in real time. Read more on agent prompting.

Creating your own templates

If none of the existing templates fit your needs, you can create your own prompt from scratch.

Custom templates can:

• Be reused across multiple agents

• Serve as a starting point for future projects

• Be shared within your organization

This makes prompt templates not just a setup tool, but a long-term asset in your AI workflow.